Privacy Policy

Lochmaddy Hotel Limited, trading as North Uist Estate, is the data controller for personal information collected through this website. It is registered in Scotland, company number SC035545, with its registered office at C/O Estate Office, Lochmaddy, North Uist, Outer Hebrides, HS6 5AA. You can write to us at North Uist Estate Office, Lochmaddy, Isle of North Uist, Outer Hebrides, HS6 5AA. Data controller contact: info@northuistestate.co.uk.

We collect and process the following information about you:

• What you send through our enquiry form: your name and email address, and, if you give them, your telephone number, postal address, preferred dates, party size, the sport you are interested in and any comments.
• What you send through our Estate Larder order form: your name, email address, telephone number and delivery address, the hamper and quantity you want, your preferred delivery date, any comments, and, for hampers containing alcohol, your confirmation that you are 18 or over.
• If you send a hamper as a gift, the recipient’s name and delivery address and your gift message. Please let them know you have given us these details; we use them only to deliver the hamper.
• Correspondence you send us by email, post or telephone.
• Your IP address, held briefly when you send an enquiry so we can block automated spam. It is not stored with your enquiry.
• If you choose “Accept All” in our cookie banner, information about how you use this website, collected by Google Analytics.

You don’t have to give us any information, but we need your name and a way to contact you to answer an enquiry, and the details of your party to take a booking. Without them we can’t reply or arrange your visit.

• To answer your enquiry and arrange your visit, including fishing, stalking, wildfowling, kit hire, accommodation and crofting matters. Our lawful basis is taking steps at your request before entering into a contract, and then performing that contract.
• To confirm, invoice and deliver your Estate Larder order. Our lawful basis is performing our contract with you. Where you send a gift, we use the recipient’s details on the basis of our legitimate interest in delivering the hamper you have asked us to send them.
• To check that hampers containing alcohol are sold only to adults, as the law requires. Our lawful basis is our legal obligation.
• To keep this website secure and free of spam. Our lawful basis is our legitimate interest in running a secure website.
• To understand how this website is used and improve it. Our lawful basis is your consent, which you give or refuse in the cookie banner and can withdraw at any time.
• To meet our legal obligations, such as keeping accounting records.
• We do not use your information for marketing unless you ask us to, and we make no decisions about you by purely automated means.

We do not sell your personal information. We share it only with the following organisations, and only as far as each needs it:

• Resend delivers the enquiry and Estate Larder order forms to the Estate Office’s inbox, so it processes everything you enter in them.
• The courier who delivers Estate Larder hampers receives the name and delivery address on the order and a contact telephone number, so it can deliver the hamper.
• Vercel hosts this website, so it processes the technical information every web server receives, such as your IP address and browser type. It also checks that the enquiry and Estate Larder order forms are sent by a person rather than a spam bot, using technical signals from your browser.
• Google provides Google Analytics, only if you accept analytics cookies (with Google signals and advertising features switched off), and the map on our contact page, only if you accept all cookies or choose to load the map.
• Our accommodation partners, the Lochmaddy Hotel and Langass Lodge, but only where you ask us to help arrange a stay with them.
• Anyone we are required to share it with by law.

Resend, Vercel and Google may process data in the United States. Where they do, the transfer is protected by the UK–US data bridge or by the UK International Data Transfer Addendum to the EU standard contractual clauses.

This website sets no analytics or third-party cookies unless you agree to them. For details of the cookies we use and how to change your choice, please see our Cookie Policy.

We keep enquiries that do not lead to a booking for up to two years, so we can answer follow-up questions and help with a future visit. Where you book or order, we keep booking, order and payment records for six years after the end of the financial year they relate to, as tax law requires. Google keeps analytics data for no more than 14 months.

This website is served only over an encrypted (HTTPS) connection, and enquiries go straight to the Estate Office’s inbox; they are not stored on the website. Only the people who need your information to deal with your enquiry or booking can see it.

Under UK data protection law, you have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive a copy of it in a portable format, and to withdraw your consent at any time where we rely on it. To exercise any of these rights, please contact us using the details below. We will reply within one month.

If you are unhappy with how we have handled your information, please tell us first, through the form on our contact page, by emailing info@northuistestate.co.uk or by writing to the Estate Office. We will acknowledge your complaint within 30 days, keep you updated, and tell you the outcome without undue delay. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

If you have any questions about this policy or how we handle your personal information, please contact the Estate Office at info@northuistestate.co.uk or call 01876 500329.

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.